WEBVTT

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In this video, you'll learn how to manage the people in your group, students, teachers,

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and parents, and how to clear the access problems that quietly suppress assessment participation.

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User management holds four lists, students, teachers, parents, and reset requests.

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Teachers lists every learner in the group with their school and grade.

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Use search and filters to find anyone quickly.

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Teachers shows each teacher with the grades and subjects assigned to them.

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A teacher with no grades or subjects assigned will not receive class analytics.

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If a teacher tells you their reports are empty, check here first.

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Parents lists, parent accounts, and the student they're linked to.

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An unlinked parent cannot receive their child's report.

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Reset requests collect password reset requests submitted from the login page, grouped into pending,

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resolved, and rejected.

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Select reset password to issue new credentials.

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Repeated requests from the same school usually point to a training issue, not a technical

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one.

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Retake requests sits under overview.

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Let's give a reason, technical error, network error, power failure, or a voluntary retake.

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Retake usage is shown per student, so you can see whether someone is making repeated

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voluntary attempts.

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Clearing these cues regularly protects your completion rates, and therefore the reliability

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of everything downstream.