WEBVTT 00:00.000 --> 00:05.120 Hi, everyone. In this video, I'm going to show you how to get help without ever leaving the product. 00:06.000 --> 00:09.600 This will save you time and help you find answers quickly when you need them. 00:10.240 --> 00:13.680 I'll break this down into two easy steps so you can follow along. 00:14.480 --> 00:16.960 First, we'll start with exploring help options. 00:17.600 --> 00:22.400 To access the Help Center, scroll down the left navigation and click Need Help. 00:22.400 --> 00:25.440 Click on any video card to learn about specific features, 00:25.440 --> 00:27.760 like this one about solving student queries. 00:27.760 --> 00:32.400 The tutorial video will start playing in a modal window, showing you step-by-step guidance. 00:36.080 --> 00:40.160 If you want a better view, click the full screen button to expand the video. 00:40.160 --> 00:43.680 When you're done watching, close the video by clicking the Close button. 00:43.680 --> 00:47.360 You can also search for specific topics by clicking the search bar. 00:47.360 --> 00:51.120 Type in keywords related to your question or feature you need help with. 00:51.120 --> 00:54.240 Clear your search anytime by clicking the X button. 00:54.240 --> 00:58.160 You now have access to our comprehensive help center with articles and guides. 00:59.360 --> 01:04.560 Let's go to the next step, which is to use the AI Assistant for instant answers to your questions. 01:04.560 --> 01:08.800 To use the AI Assistant, click the Floating button in the bottom right corner. 01:09.280 --> 01:11.760 Select the AI Assistant option here. 01:11.760 --> 01:15.440 The AI Assistant Chat window opens where you can ask questions 01:15.440 --> 01:18.400 and get instant help with your account or platform features. 01:19.040 --> 01:21.920 When you're done, simply close the window by clicking here. 01:22.880 --> 01:27.600 Let's go to the next step, which is to create a new support ticket for more complex issues. 01:27.600 --> 01:31.440 To create a new support ticket, click the Help and Support button here. 01:31.440 --> 01:35.600 The support ticket modal opens up, giving you several options to fill out. 01:35.600 --> 01:40.000 First, select the category that best describes your issue from this dropdown. 01:40.560 --> 01:43.680 In this case, we'll choose Question Query. 01:44.400 --> 01:50.160 Next, provide a clear and concise subject line that summarizes your issue in the subject field. 01:52.640 --> 02:14.320 If you have screenshots or files that help explain your issue, 02:14.320 --> 02:16.640 click here to attach them from your computer. 02:16.640 --> 02:19.920 Once everything looks good, submit your ticket by clicking here, 02:19.920 --> 02:23.280 and you'll see a confirmation that it was successfully created. 02:23.280 --> 02:27.600 Your support ticket has been successfully submitted and a confirmation number has been assigned. 02:28.800 --> 02:32.560 Let's go to next step, which is to view the submitted ticket details. 02:32.560 --> 02:36.640 To view the submitted ticket, click on it from your support tickets list. 02:36.640 --> 02:40.080 Here, you can see the full details of your support request, 02:40.080 --> 02:43.040 including the status and any responses from the support team. 02:43.600 --> 02:47.280 If you need to create another ticket, simply click on the new ticket tab. 02:47.280 --> 02:51.120 When you're done, close the help window by clicking here, and there you go. 02:51.680 --> 02:54.080 Your ticket is submitted, and you can see it right there. 02:54.800 --> 02:57.760 You now know how to get help whenever you need it inside the product. 02:58.320 --> 03:00.320 That's all there is to it.