WEBVTT

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Sometimes something goes wrong during an assessment. The connection drops or the power goes.

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In this video you'll learn what to do about it and where to get help. Open activity logs.

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This is where your retake requests live. You'll see your total queries, how many are

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pending review, how many were approved, and how many were rejected. Each request shows

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the assessment. The reason you gave your retake usage and the review window.

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Reasons include technical error, network error, power failure, and voluntary retake.

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Choose the one that's actually true. It helps your school fix the underlying problem.

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Retake usage shows how many attempts you've used. There's a limit, so use them thoughtfully.

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If a request is approved, you'll see the review window and a link to go to your assessments.

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If it's rejected, the reason stays on record. Speak to your teacher if you're unsure why.

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Health and tutorials is at the bottom of your menu, organized by category.

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Categories cover assessments, accessibility and results, including retake requests,

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account lock, exam accessibility, assessment instructions, your results, and Arabic support.

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If you need accessibility support, for example, having questions read aloud, that's covered here.

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Ask, it's there to be used. Most problems have a quick answer here. If not, tell your teacher.

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Don't just leave an assessment unfinished.